surgery picWelcome

 

SURGERY OPENING TIMES - Appointments are available during the hours listed below:  

Monday

8.30am – 7.10pm

Tuesday

8.30am – 7.10pm

Wednesday

7.10am – 6.30pm

Thursday

8.30am – 6.30pm

Friday

7.10am – 6.30pm

RECEPTION / PHONES OPENING TIMES:  

Monday

8.30am – 6.30pm

Tuesday

8.30am – 6.30pm

Wednesday

8.30am – 6.30pm

Thursday

8.30am – 6.30pm

Friday

8.30am – 6.30pm

We can be contacted on both of these telephone numbers :
 
0121 746 5000 or 0121 411 0455
 
Please can we kindly request not to use the emergency line other than for true emergencies - remember that you may be stopping someone with a life threatening condition from getting through to the practice.
 
Appointment system

We have recently audited and reviewed our existing appointment system and we have made some improvements which will commence on Monday 4th Novemeber 2013. We will no longer be running a triage system; all on the day requests will be booked in directly with either the Doctor or Nurse Practitioner, this has generated many more extra appointments with both the Doctors and Nurses.

We are delighted to introduce the role of a Nurse Practitioner to the practice, Sister Helen Smith has completed advanced clinical training beyond what is required of a practice nurse that allows her to manage acute and chronic conditions through comprehensive history taking, physical examination and the ordering of diagnostic tests and treatment. The following conditions can be treated by our Nurse Practitioner:-

  • COUGHS
  • COLDS
  • FLU LIKE SYMPTOMS
  • CHEST INFECTIONS (BUT NOT CHEST PAIN)
  • SORE THROAT
  • D&V
  • STOMACH UPSETS
  • SUSPECTED URINE INFECTIONS
  • EAR ACHE
  • RASHES
  • SKIN INFECTION
  • EYE INFECTION
  • THRUSH

We would ask that any prescriptions or appointments be dealt with before 6.15pm.

Since our telephones are very busy in the early morning, we ask you to telephone for test results (e.g. Blood, Urine, X-rays) between 2.30 and 3.30 each day.

To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.

Wheelchair access is available.

The days on which "extended hours" appointments are available may be changed, subject to notice.

IF YOU ARE UNABLE TO ATTEND YOUR BOOKED APPOINTMENT, PLEASE CONTACT THE SURGERY TO CANCEL SO THAT YOUR APPOINTMENT CAN BE OFFERED TO OTHER PATIENTS.

Any patients wanting to register for on-line access will require a login and password. You will be able to do this electronically now by submitting the registration form below to the practice:

Online RegistrationDocument 2013 Online RegistrationDocument 2013

Once you have submitted your form to the surgery please allow 72 hrs for the surgery to contact you to confirm receipt and to process the form. You will be contacted and advised of your collection date.

 

Order your repeat prescriptions online new patient registerationexisting users manage appointments online

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For Emergencies Outside Surgery hours:

Please note from the 12th November 2013, the NHS direct 0845 46 47 number has been switched off across the West Midlands, callers are advised to call NHS111 which is a free service. Calls are handled by a team of highly trained call advisers supported by experienced clinicians.

 

 

 

 

 

 

 

Web Counter Last updated : 01.11.2013
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